Ordering, Delivery, Collection and Cancellation

Placing your order

To avoid disappointment, please place your order 48 hours prior to your function. Orders can be picked up in store at any participating store or can be delivered to your selected venue, Monday through to Friday from 8:00am to 6:00pm, Saturday from 8:00am to 4:00pm and Sunday 12:00pm to 4:00pm.

Collecting from a store

For your convenience platters can be made available for collection at participating Drakes stores.  A full list of participating stores is available when you checkout. We require a minimum of 2 days’ notice to create your platter.  Your order will be ready to collect from your selected time slot, 2 days after placing your order online.

We require a printed copy of your invoice at the time off collection.

Delivery

For your ease and convenience, we can arrange delivery of your platters to your South Australian venue. We deliver Monday through to Friday from 8:00am to 6:00pm, Saturday from 8:00am to 4:00pm and Sunday 12:00pm to 4:00pm.

Orders $300 and over qualify for free delivery within the Drakes Supermarkets delivery area. All orders $299 and under that are placed for delivery will incur a $20 delivery fee.

Public holidays

We are sorry to inform you, that platters required for collection or delivery on a public holiday will not be available. If your function is on a public holiday, platters will need to be collected or delivered to your venue the day prior, therefore orders must be placed 48 hours prior to the collection or delivery date.

We cannot deliver if nobody is able to collect

If we arrive to your venue at the scheduled time and nobody is available to take collection of your order, we will make every endeavour to contact you. If unsuccessful, a late cancellation fee of $30 may be charged to your credit card.
We are unable to leave goods un-attended at your venue, without being signed for.

Late deliveries

When delivering platters, in the unlikely event of a delay beyond our control,  we will attempt to make immediate contact with you regarding any potential delay.

Late cancellation

If you wish to cancel your order within 48 hours of your event, a $30 cancellation fee may apply. Please call us directly on 1300 372 537 to let us know!

Got further questions?

Please call 1300 372 537 on Monday – Friday between 8:00am to 4:30pm (AEST) and a member of the Drakes team will be happy to answer your queries!

Satisfaction agreement

If you are not satisfied with your order, then neither is Drakes Supermarkets.
Please call us on 1300 372 537 during business hours and a representative from the Drakes team will be happy to assist you.